Frequently Asked Questions
Hier finden Sie schnelle Antworten zu Ihren Fragen rund um Bestellungen, Versand und unsere Kollektionen.
Allgemeine Fragen
Where do SETRA products come from?
Our exclusive designs are created in our own studio and manufactured under strict quality controls. We place great importance on hand-selected fabrics to guarantee you the best quality in evening wear.
Do you offer a size chart?
Yes, on every product page you will find a detailed size chart. Since evening dresses often require a precise fit, we recommend taking your measurements before ordering.
How long does delivery take?
After your order has been processed, shipping usually takes 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Can I change my order after purchase?
Since we process orders very quickly, please contact us within one hour of placing your order if you need to make changes to the address or items.
Zahlung
What payment methods do you accept?
We accept all common payment methods, including credit cards (Visa, Mastercard, Amex), PayPal, Klarna (pay by invoice), and Apple Pay/Google Pay.
Are my payment details secure?
Absolutely. Our website is SSL-encrypted, and we use certified payment providers that meet the highest security standards in the industry.
Why was my payment declined?
This can have various reasons (e.g., insufficient funds or incorrect entry). Please check your data or try a different payment method like PayPal or Klarna.
Will I receive a proper invoice?
Yes, after you complete your order, we will automatically send a detailed invoice in PDF format to the email address you provided.
Can I pay with voucher codes?
Yes, you can enter your discount or voucher code in the designated field during the checkout process. The amount will be deducted from the total immediately.
Rückgabe & Umtausch
Can I return my item?
Please note our policy: We do not offer refunds, but exchanges for a different model or size are easily possible within 14 days of receipt.
How do I initiate an exchange?
Simply contact our customer support by email with your order number. We will send you further instructions for returning your item.
Who bears the cost of return shipping for exchanges?
The costs for the return shipment for exchange purposes are borne by the buyer. However, we will cover the shipping of the new item back to you as a service.
Does the item have to be in its original packaging?
Yes, for a successful exchange, the item must be unworn, unwashed, and in its original condition with all tags and in its original packaging.
What do I do if an item arrives damaged?
Should an item arrive damaged despite our quality control, please contact us immediately (within 24 hours) with photos of the damage. We will arrange for a replacement without delay.
Konto
Do I need to create an account to order?
No, you can also order as a guest. However, a customer account offers you the advantage of being able to view your order history and complete future purchases faster.
I forgot my password, what now?
On the login page, click "Forgot password". You will automatically receive an email with a link to set a new, secure password.
Can I change my account details?
Yes, log in to your account. There you can update your shipping addresses, email addresses and contact details at any time.
Are my data safe with SETRA?
Yes. Your data will be treated with strict confidentiality in accordance with the GDPR (General Data Protection Regulation) and will not be passed on to third parties.




