Privacy Policy

Last Revised: March 22, 2026

SETRA operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). SETRA is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our terms and conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or attribution to you is not possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact details including name, postal address, billing address, shipping address, telephone number, and email address.
• Financial data including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including items you view, add to cart, wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including information you provide when communicating with us, for example, when you send a customer support inquiry.
• Device information including information about device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically via the Services We collect data, among other things, from your device or when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.
• From our service providers We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Provision, customization, and improvement of the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to submit reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and promotional communications via email, SMS, or postal mail, and to display online advertisements for products or services for the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access data with others.
• Communication with you. We use your personal data to provide you with customer support and effective services, respond to your inquiries promptly, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce the terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes as described in this Privacy Policy. Such circumstances may include:

• With Shopify, these are providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• We share personal data with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share information about you to display targeted advertising and marketing to you based on your online activity across various merchants and websites.
• If you request or otherwise consent to share certain information with third parties, for example, to deliver products to you, or if you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal data about your access to and use of the Services to provide and improve the Services for you. Data you submit to the Services will be shared with Shopify and with third parties who may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal data listed here at the Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or not controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information located on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on their use by us or by a third party. Our inclusion of such links does not imply endorsement of the content of these platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request the deletion of this data. At the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as these terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." Furthermore, information you send to us may also be at risk during transmission. We recommend that you do not use insecure channels when submitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

• Right to Access/Information. You may have the right to request access to the personal data we hold about you.
• Right to Erasure. You may have the right to request that we delete the personal data we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transmit it to a third party under certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you choose not to, we may still send you non-promotional emails, e.g., about your account or orders you have placed.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. More information on how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, can be found at https://privacy.shopify.com/en.

You will not incur any disadvantages by exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof from them that you have authorized them to act on your behalf. This may require you to confirm your identity directly to us. We will respond promptly to your request within the framework of applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to appeal our decision by contacting us at the contact details provided below or by submitting your complaint to the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you wish to access it, you can do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority in the United Kingdom, unless the data transfer is to a country that has demonstrated an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, adjust the "Last Revised" date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at , by email at setra.mode@gmail.com, or by mail at Karl-Marx-Straße 26, Berlin, 12043, DE. For the purposes of applicable data protection laws, we are the data controller for your personal data.